Into a new week!

Just a quick update before heading back to work tomorrow.

Last week, my LO visited me at my workplace. I could tell it was a very eye opening and new experience.

It was great to talk and discuss about internship progress and also insightful to hear about other company experiences from my LO. My supervisor also personally prepared and showed some materials and projects that the company undertakes.

This next week will be more packed and challenging and I'm looking forward to it! Will update more in the next post.

Week 4 Edits

< Into Week 4 >

This week, most of my colleagues are back from the Shanghai Bike Exhibition. 

As mentioned last week, I've been generating content and material for the website. I've recently downloaded Photoshop and have started learning how to edit and crop pictures for sale use.

Photoshop is a really useful tool with alot of editing capabilities. The last time I've used it was during secondary school (a very brief introduction). But now I realize it's a really great skill and tool to have. 

Product pictures can be edited nicely and clearly so that they appeal to customers. 

Here's a short example of some really basic and simple edits I've done yesterday.

Was trying out basic cropping and also removing the wordings on the brake caliper.

Really fun application to use and there's definitely a lot more for me to explore and learn!

The Selling Process

< Professional Selling >

We're almost at the end of Week 3!

This week I've been continuously working on content and images for the company website and I've also been given the admin rights to familiarize myself with the online platform.

As mentioned in previous posts, I've been given more exposure to Aleoca's high performance customization carbon bikes. I've also been able to watch my boss handle and speak to clients who visit or call to place their custom bike orders. This just reminds me of what we've learnt in our Professional Selling module, the different steps that make up the selling process.

From the moment the customer calls/walks in, it all begins with a friendly handshake and a warm welcoming introduction. 

Moving further ahead into the selling process, I hear my supervisor asking the client exactly what type of bicycle he's looking for and also what type of riding he's commonly doing. It may all seem really simple and straightforward and it actually is -- we're simply finding out the customer's needs :)

As the conversation continues plenty of questions by the customer are answered. For example, why this kind of frame? What's the difference with this handlebar? Lots of technical questions which my supervisor replies and explains in the simplest and most understandable way.

As a seller it's not just about selling the most expensive bike or pushing clients to choose the best and pricey components (that he doesn't actually need). It's about understanding the needs of the customer and doing your best to meet those needs.

At the end of it all (alot of technical jargon), a built list of every single component for the customer's bike is completed, and each component is carefully picked to suit his style and type of riding!

The customer is satisfied, and so are we :)

Here's a list of all the different components and also some of the reasons why they've been selected!

Frame

The customer settled with an aluminium/carbon mix road frame. He isn't much of a road rider so an aluminium frame, although heavy, would provide more comfort and shock absorption during leisure riding. Something interesting with this particular frame is how the manufacturers blend the Carbon and alloy together:

 The Carbon is heat treated and fused together with the aluminium frame. This offers more stiffness on the rear stays!

Fork, Handlebar and Stem

Instead of the usual drop handlebars (those really low aggressive ones), we've prepared a set of flat (normal) handlebars to go with his frame. The flat bars give him a more upright and comfortable position. The handlebars we've chosen are also fully carbon.

His bike will also be fitted with a full carbon fork. You can clearly see the weave of the 12K Carbon Fiber:

And also an Aluminium Carbon-wrapped handle stem to hold it all together:

Lastly, just a few other components to go along as well: Saddle(left) and Carbon Shell Derailleur (Right)

Couple other components have been ordered and they'll be delivered soon for the customer.

To sum this post up, product knowledge is definitely important and I do hope to get a chance to learn and try out the selling process with customers in the future!

Higher Performance

< Carbon Fiber Construction >

The properties of carbon fiber, such as high stiffness, high tensile strength, low weight, light temperature tolerance and low thermal expansion, make them very popular in aerospace, military, motor racing, along with other competition sports including cycling.

Most bikes are made with aluminium or steel which are more affordable and also more durable. But these types of bikes do have their downsides as well, they are heavy and prone to rust.

An image showing a simple steel frame

Carbon Fiber on the other hand, is significantly lighter and stiffer. And a different layup of carbon fiber threads can result in different weaves of carbon with different properties (flex and strain)

That is why for Aleoca's High Performance Bikes, the frames and components are made of full carbon fiber in different layups of carbon. (Like many bikes in the market today)

The different types of carbon weave are mainly 3K, 12K, 1K and UD (Uni Directional). Plenty others exist but these are the common ones that the bikes here utilize.

The different weave numberings, (3K, 12K, 1K etc.) refer to the different woven fabrics that make carbon versatile to work with. Typically bunches of carbon fiber strands (yarn) are woven bi-directionally (weft and warp). The manner in which the weft and the warp are interwoven is the weave pattern. - (Windsail Bike, Carbon Fiber Explained, 2015)

Different carbon layups are used on different parts of the bike to optimize the riding experience. For example, a stiffer carbon at the bottom bracket (pedal area) so that all the power is transferred etc.

I have gotten a chance to tune some of the high end carbon bikes and also assembled a set of carbon fiber wheels.

The bike on the top is a Time Trial Bike, used in Time Trial Races or Triathlons. Aleoca produces this bike with UD Uni Directional Carbon. This bike is primarily built with optimal aerodynamics.

Here are a pair of custom built Carbon Wheels that are laced with Ceramic bearings. I got to assemble these wheels and help install them on a bike. 

These wheels are really deep (The length of the profile) as they are built to be aerodynamic. Yet they are still very light as they are fully carbon.

Installation includes placing the inner tube and tire on, and also fastening the caps of the hub and also the quick release.

In the process of installing the carbon wheels

Overall, the engineering behind carbon fiber is truly amazing. How thin strands of carbon thread can combine and take the weight of a rider at high speed and even other extreme cases is truly amazing. 

It is important to understand different types of materials and their properties before placing them together or building them.

More to come in the next post!